Welcome and thank you for your interest in BigMotion (referred to as “Company,” “we,” “us,” or “our”). These Terms of Service, along with Subscription & Refund Policy, outline the terms and conditions that apply to your use of the website at https://app.bigmotion.ai, its subdomains, and any of our other websites that link to these Terms of Service. By accessing this website we assume you accept these terms and conditions. Do not continue to use BigMotion if you do not agree to take all of the terms and conditions stated on this page. Images uploaded to BigMotion are not added to the BigMotion database nor are they made accessible to any other users. Copyright for all images submitted to BigMotion remains with the original owner/author. BigMotion search results link to third party websites that are not owned or controlled by BigMotion. BigMotion assumes no responsibility for the content, privacy policies or practices of any third party websites.Additionally, BigMotion utilizes YouTube API Services. BigMotion Users are agreeing to be bound by the YouTube Terms of Service as specified here: https://www.youtube.com/t/terms and the Google Privacy Policy as specified here: https://www.google.com/policies/privacy.

Disclaimer of Any Warranty

WE NOT REPRESENT OR WARRANT THAT BIGMOTION IS FREE OF INACCURACIES, ERRORS, BUGS, OR INTERRUPTIONS, OR IS RELIABLE, ACCURATE, COMPLETE, OR OTHERWISE VALID. BigMotion IS PROVIDED "AS IS" WITH NO WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND AND WE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AVAILABILITY, SECURITY, TITLE AND/OR NON-INFRINGEMENT. YOUR USE OF BigMotion IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM THE USE OF BIGMOTION INCLUDING, BUT NOT LIMITED TO, ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA.

Limitation of Liability

WE SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF BIGMOTION, WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE), OR ANY OTHER PECUNIARY LOSS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Service Providers

Perfomante video ads UAB, registered at K. Kalinausko g. 24-401, 3107, Vilnius, Lithuania.

Cookies

We employ the use of cookies. By accessing BigMotion, you agree to use cookies in agreement with the BigMotion's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

No use of BigMotion's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

1. Responsibility. We shall not be held responsible for any content that appears in videos created using BigMotion, or to the websites, channels, or accounts where the videos are used. You agree to protect and defend us against all claims that are related to the content.
2. Types of Content. You acknowledge that any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, and/or other materials accessible through the Service (collectively, “Content”) are the sole responsibility of the respective originating party. This includes all Content that you upload, post, email, transmit, or otherwise input or make available through the Service (“Make Available”), which shall be deemed “Your Content,” and for which you, and not the Company, bear full responsibility.

Ownership

1. The Service and Your Content. We don’t claim ownership of Your Content. With respect to Your Content, you acknowledge and agree that the Company, together with its suppliers and licensors, retains all rights, title, and interest in and to the Service, including but not limited to computer code, themes, objects, characters, character names, stories, dialogue, concepts, artwork, animations, sounds, musical compositions, audiovisual effects, methods of operation, moral rights, documentation, and the Company’s software. You shall not remove, modify, or obscure any copyright, watermark, trademark, service mark, or other proprietary rights notices incorporated in or accompanying any portion of the Service.
2. User Inputs and Outputs. The Company employs software and technology, including artificial intelligence, to process user inputs provided to the Service, such as descriptive and instructional text prompts, reference images and videos, and other content (collectively referred to as the “Input,” which constitutes part of Your Content under these terms), and to generate and deliver corresponding outputs based on such Inputs (the “Output”). The Company does not assert ownership over any User Inputs or Outputs, nor does it impose any restrictions on the commercial use of the Outputs.
3. Feedback. You acknowledge that the submission of any ideas, suggestions, documents, and/or proposals to the Company ("Feedback") is done at your own discretion and risk. You further agree that the Company may freely use, reproduce, disclose, and exploit the Feedback without restriction, without obligation to provide attribution or compensation to you.

Acceptable Use Policy

The Acceptable Use Policy (“AUP”) is designed to ensure that all users engage with the platform in a lawful, respectful, and responsible manner. As a condition of use, you shall not (and shall not permit any third party to):  

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(i) utilize the Service for any purpose prohibited by these Terms of Service or by applicable law;  

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(ii) take any action, or make available any Content, or knowingly generate any Output, on or through the Service that:  

  (a) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, hateful, offensive, or profane;  

  (b) infringes upon the rights of any individual or entity, including without limitation any copyright, privacy, publicity, trademark, patent, trade secret, biometric, or other proprietary or contractual rights;  

  (c) causes harm to minors, including without limitation any portrayal or depiction of minors in an inappropriate, lewd, or otherwise objectionable manner.

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Furthermore, Your Content may not include nudity, violence, sexually explicit material, or any content that is harmful as determined by the Company in its sole discretion. You may not upload or otherwise make available an image of another individual without obtaining their explicit permission or sufficient legal rights to do so. 

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This includes, but is not limited to, any material involving child sexual abuse (CSAM), explicit or exploitative nudity, graphic or threatening violence, and hate speech targeting individuals or groups based on protected characteristics such as race, religion, gender, or sexual orientation. Users are expected to comply with all applicable laws and community standards, and any violation of these rules may result in content removal, account suspension, or reporting to relevant authorities.

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DMCA Policy

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We respect the intellectual property rights of others and expect users of our service to do the same. If you are a copyright owner or an authorized representative, and you believe that content available on our platform infringes your copyright, you may submit a Digital Millennium Copyright Act (DMCA) notice requesting removal of the material.

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To file a DMCA notice, please provide a written communication that includes the following information:

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1. Identification of the copyrighted work you claim has been infringed.
2. Identification of the material that is claimed to be infringing, including sufficient detail to locate it on the platform (e.g., URL).
3. Your name, address, telephone number, and email address.
4. A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
5. A statement that the information in your notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
6. Your physical or electronic signature.

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DMCA notices should be sent to our designated copyright agent at: help@bigmotion.ai.

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Upon receipt of a valid notice, we will promptly investigate and take appropriate action, which may include removing or disabling access to the allegedly infringing content. Repeat infringers may have their accounts terminated.

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Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Governing Law

The laws of Lithuania, excluding its conflicts of law principles, govern these Terms and your use of the Service.

Contact us:

Perfomante video ads UABK. Kalinausko g. 24-401, Vilniushelp (at) bigmotion.ai +37065606302

Subscription & Refund Policy

Updated and effective as of March 2026

‍Subscription Policy

Account Registration

To access specific features of the Service, you may be required to register an account on the Service ("Account").

Registration Information

During the account registration process, you agree to provide truthful, accurate, current, and comprehensive information about yourself as requested in the registration form, and maintain and promptly update such Registration Information to ensure its accuracy.

Email Addresses Associated with the Account

When you register for the Service, you may create an account using an email address that is stored in our application database for account identification and communication purposes. If you subsequently purchase a paid plan, our third-party payment processor, Stripe, may provide us with the email address associated with the payment method used for the transaction. As a result, the Service may store two different email addresses related to the same user: one associated with the user’s application account and another associated with payment processing. By using the Service and completing a purchase, you acknowledge and agree that these email addresses may both be associated with and treated as belonging to the same user account for purposes including billing, account verification, customer support, fraud prevention, and service administration.

Trial period

We may offer a trial subscription or an introductory pricing period for new users. Unless you cancel at least 72 hours before the trial ends, your subscription will automatically convert to a paid plan, and you will be charged the price according to the subscription plan you selected at checkout.

Subscription Renewal

All subscriptions are automatically renewed at the end of each billing cycle, which may be weekly, monthly, quarterly, semi-annually, annually, or as otherwise specified according to the plan selected during purchase. Renewal will continue unless the subscription is canceled prior to the next billing date.

By subscribing, you authorize us to charge the payment method designated in your Account immediately and again at the commencement of each subsequent Subscription period. In the event we do not receive payment upon renewal, (i) you shall pay all outstanding amounts on your account upon demand, and (ii) we may terminate or suspend your Subscription and continue attempting to charge your designated payment method until full payment is received.

Payment Method

Upon confirmation of your purchase, the payment method you provided will be charged. By completing the transaction, you authorize us to charge all applicable fees to that payment method.

Pricing Information

Listed prices may not include applicable taxes, fees, or bank charges specific to your country or payment provider. We reserve the right to update prices for subscriptions and one-time purchases at any time. We encourage you to verify the current pricing before finalizing your purchase.

Taxes

Subscription fees may exclude applicable local taxes, such as VAT or sales tax. These taxes will be displayed at checkout before you complete your payment if required. By proceeding with the purchase, you agree to pay any applicable taxes in addition to the subscription fee.

Credits

You may receive or purchase credits (“Credits”) to access and utilize specific features of the Services. Purchased Credits are prepaid amounts for products and services offered through the Services and are valid only within the designated time frame. Unused Credits will be forfeited upon account cancellation or termination of the Services. Credits hold no monetary value, are non-transferable, non-reloadable, and cannot be exchanged for cash. The Company reserves the right to modify the terms governing Credits at any time, and the value of Services obtainable through Credits remains subject to change at the Company’s sole discretion.

Refunds

Refer to the Refund Policy below to learn more about the refund criteria and related processes.

Subscription Cancellation

To cancel your subscription, click the "Manage Subscription" button, and follow the provided instructions. Your cancellation will take effect at the end of the current billing period.

Manage Subscription

Alternatively, you can submit a cancellation request by contacting the support team at help@bigmotion.ai. We will review your request and guide you through the necessary steps to complete the cancellation and prevent future charges.For timely processing, please submit all cancellation requests at least 72 hours before your next billing date.You hereby acknowledge that initiating a chargeback without first canceling the subscription constitutes a breach of our cancellation policy and does not automatically result in the cancellation of the subscription. Subscription modification or cancellation requests submitted via email must originate from the subscriber's registered email address associated with the Account. We will not honor such requests received from third parties.

Refund Policy

We do not provide refunds except where required by applicable law. You gain immediate access to our platform and premium features when you purchase a subscription to BigMotion. At that moment, the service is considered fully delivered, and your right to cancel or withdraw is no longer applicable.

If such a case arises, you may qualify for a full refund, provided all the following conditions are met:

a) You must have purchased the subscription directly through our official website. We are unable to process refunds for purchases made through third-party platforms.

b) A refund may be requested within 30 (thirty) days of the initial purchase, or as permitted by the applicable laws of your jurisdiction, provided that no more than 10% of Credits have been utilized.

c) A refund request must be submitted from the subscriber's registered email address to help@bigmotion.ai.

Refund Request Procedure

To initiate a refund, please contact us at help@bigmotion.ai and provide your registered email or invoice number along with a concise explanation for the request. Our team will evaluate your submission and issue a response within 1–2 business days.

Refund Processing  

Upon approval, the refund will be processed and credited to your original payment method within 5–10 business days. Please note that processing times may vary depending on the policies of your respective payment provider.

Refunds are not available for payments made beyond the 30-day period for accounts that have used more than 10% of Credits.

Important Note: This Refund Policy applies only to verified technical issues. It does not cover other situations such as personal preferences (e.g., disliking the product, accidental purchase, or misunderstanding the subscription terms, etc) or financial reasons (e.g., unexpected charges, automatic renewal, or trial-to-subscription conversions, etc).

Unless otherwise stated in this policy or required by applicable law, payments made for our services are non-refundable and non-exchangeable if you do not meet the conditions mentioned above. At our sole discretion, we may review individual refund requests on a case-by-case basis. However, we are under no obligation to grant them.

For Residents of the EEA and Switzerland:

If you reside in the European Economic Area (EEA) or Switzerland, you have the legal right to withdraw from a digital services contract within fourteen (14) days of the agreement being concluded, without providing a reason or incurring charges. However, this right is waived if you give your express consent to begin the service immediately and acknowledge that doing so results in losing your withdrawal right. In the case of digital services, if you choose to cancel within the withdrawal period but after the service has started, you may be entitled to a partial refund based on the portion of the service provided. For one-time digital content purchases (e.g., downloadable files, videos), you expressly agree that the content is delivered immediately, thereby forfeiting your right to withdraw and your eligibility for a refund.

By proceeding with your purchase, you expressly consent to the immediate delivery of the service and acknowledge that you waive your right of withdrawal once your purchase is validated and fulfilled.

Therefore, unless you are unable to access or use the service for a continuous period of 72 hours or more due to a verified technical issue, you are not eligible for a refund.

For Residents of California and Connecticut (USA):

If you live in California or Connecticut, you can cancel your purchase before midnight of the third business day following the purchase date. If you cancel within this window, you will receive a full refund.

Perfomante video ads UAB
Address: K. Kalinausko g. 24-401, Vilnius
Email: help@bigmotion.ai