Subscription and Log in

Yes. Your plan will remain active until the end of the billing cycle.

Proceed to Billing Dashboard. The same link can be found in your email invoice, there should be a button: "Manage subscription".

Unfortunately, we do not offer refunds. By signing up, you agree to waive your right to a refund for this reason. However, you may cancel your subscription at any time, and it will end accordingly.

You need to make sure you logging in with the same email ID you used for payment. Otherwise, reach out for help.

Here are the most common reasons:

1. Make sure you're logging in with the same email address you used for your payment. You can check this in the Account section of the app.
2. Once you create a series, it’s automatically scheduled for video production and will be posted according to your chosen plan—whether that’s 3 times a week, once a day, or twice a day. If you’d like to create another series, you’ll need to upgrade your plan.
3. You might be trying to access features that require a higher-tier or separate plan. For example, services like Image to Video and Organic Ads are standalone options that need their own plan.

Yes. You can upgrade or downgrade your plan at any time by visiting account settings or Billing Dashboard

One BigMotion account can be connected to just one social media account—whether it’s Instagram, TikTok, or YouTube (but only one of each). If you have two YouTube channels and want to auto-post to both, you’ll need to set up two separate BigMotion accounts and link each channel to its respective account.

Choose a $39 subscription that allows to post one video daily/30 videos monthly.